Cancellation Policies

Events, Workshops and Mini Retreats

  • Payment must be received prior to booking a spot in a special event or workshop.
  • If you need to cancel your booking, it must be done at least 72 hours prior to the event start time to receive a refund as account credit. No refunds will be given with less than 72 hours cancellation notice, however you always have the option to transfer your enrollment to a friend.
  • For Mini-Retreats – we can issue full account credit up to 1 week before the event. Between 1 week and 72 hours before the event we can issue 50% refund as account credit. No refunds will be given with less than 72 hours cancellation notice.
  • Please be aware that refunds are only given as account credit – not back to your credit card.

Class Packs and Intro Month Purchases

  •  Payment for classes must be received prior to the scheduled class time to ensure your spot.
  • Class Packs and Intro Months are non-refundable, non-transferable and must be used within the expiry date provided when you made the initial purchase.
    • Intro Months expire 30 days from the date of purchase, whether any classes have been attended or not.
    • Class Packs expire 6 months from the date of purchase. If you don’t use all your classes in your pack within the 6 months, you will lose them.
  • Prices are subject to change without prior notice. In the event we have a sale, refunds will not be given for reduced prices, just as we will not ask you to pay more for an increased price after your payment is received.
  • If you are using a Complimentary Class Pass, you must contact us before the class you wish to attend so we can ensure a spot will be available for you.
  • Cancellations less than 8 hours prior to class start time or No Shows to booked classes will not be refunded or credited.
  • If you have a 1 Class Pass or Class Pack and cancel a class with less than 8 hours notice or fail to turn up you will forfeit one class from your pack.

Waitlists

  • If you are on a waitlist, it is expected that you are available to come to the class. If a spot comes available, you will be automatically added to the class roster by Mindbody. If you are added to the class from the waitlist and you cancel with less than 8 hours notice, it will be treated as a Late Cancel, and charges may apply. Therefore, if you are on the waitlist and are no longer available, please remove yourself from the waitlist.
  • While we do our best to notify you by call/text/email if a spot comes available, ultimately the responsibility is yours to check your account and see if you have been added to the class. Please do not wait to hear from us that you have a spot. You should be fully prepared and able to attend the class, and keeping your eye on your account to see if you were moved from the waitlist to the class. This can happen up to 1 hour before the class starts.

Memberships

  • Please refer to the terms in your Membership Agreement.

Retail Refunds

  • Returned merchandise, excluding used or opened products/packaging, may be fully refunded if returned within 14 days of purchase with a receipt.

Class Changes & Substitute Teachers

  • Scheduled teachers may occasionally be substituted. On rare occasions, classes may be cancelled by the studio. Any class passes used to book a class that has been cancelled by the studio will go back on your account.